This learning situation is one of two related but independent learning situations pertaining to using the telephone. The general goal of both learning situations is to help adult learners deal with the wide variety of real-life situations that involve communication by telephone, such as making or cancelling an appointment, making a dinner reservation, ordering a pizza, advising your childs school of his/her absence, receiving or leaving a message, reporting an emergency, obtaining specific information (e.g. opening and closing hours of a store), etc. the list is endless. Despite the proliferation of modern communication technologies, the telephone remains one of the most widely used means of communicating in todays society, particularly over short distances. Communicating effectively on the telephone depends especially on the development of good listening and pronunciation skills, due to the absence of visual cues, and is therefore particularly challenging for learners whose native language is not English.
The specific goal of the present learning situation is to develop learners competency to navigate through the complex instructions on automated message systems, also known as Interactive Voice Response (IVR), which require callers to respond to a series of embedded prompts, in order to obtain the information they need.
Adult learners whose English language skills are still at a very basic level
Entre 3 h et 9 h / Travail individuel / Travail d'équipe
INTÉGRATION DES TIC